Express Gift Baskets Canada Guarantee

100% Satisfaction Guarantee

We guarantee that all of our gift baskets represent the best value available. On our website when viewing a basket we provide a list of each product used in the basket, along with the measurements of the gift, a photo and the price. Unless there is a seasonal substitution the baskets are shipped exactly as they are shown. If we have to re-stock a basket the image will be marked as "Out of Stock".

We guarantee your satisfaction. If you or your recipients are not 100% satisfied, simply let us know and we’ll make it right. In the case of a damaged package, please contact us within 24 hours and we will have FedEx pick up the basket and bring it back to our warehouse. Once we receive an email that the basket is enroute back to us, we will re-ship a replacement or refund the purchase.

If one item inside the basket is unavailable an item of equal or greater value may be substituted, within the same theme as the product being replaced. Chocolate and cheese products in our gifts may be replaced with other gourmet items of equal or greater value from May through September if the weather is too warm and could damage the product. These substitutions are done to ensure the timely arrival and freshness of your gifts as well as the integrity of the gift basket design.

Use of Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as account sign-in, and storage of items in your Shopping Cart between visits. These identifiers include information that allows our site to remember important information that will make your use of our site more efficient and useful to you. We use cookie technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalized online experience. Express Gift Baskets Inc. does not store personally identifiable information in your cookie.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of the Express Gift Baskets Inc. Site essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Express Gift Baskets Inc. Web Site products and services that require you to Sign in.

Your credit card is secure

We care about the safety and security of your transaction. Express Gift Baskets Inc.' Web Site uses EV-SSL (Extended Validation Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol; and EV-SSL is the ultimate verification that you are doing business with who the website claims to be, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order. Please visit Entrust website for further details regarding EV-SSL certificates.

We take multiple precautions to safeguard your credit card data in our internal systems. Please see our Trustwave certification for further information regarding our measures to ensure your transaction with Express Gift Baskets Inc. is completely safe and secure.

Portions of the web site (such as our customer log-in and address book) may require registration and log-in processes during which you will select a user ID and password. Passwords provided to you by us are the confidential property of Express Gift Baskets Inc. and may be used by you solely for your individual use of our web site. You are responsible for maintaining the confidentiality of any password and for all activities that occur using your password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your password or accounts.